WARRANTY
12 MONTH WARRANTY
a. Our guarantee provides you with free repairs of your Q1, including parts, postage and labour, for up to 12 months. You are responsible for the cost of your own labour.
b. Should you experience a problem please visit www.threesixtystore.eu to be advised a course of action. If this does not fix the problem, it may be neccessary to return the Q1 for repair by prior written authorisation via our Contact / Get in Touch page.
c. Should we deem the Q1 beyond repair, a replacement will be provided.
d. This warranty does not apply to cosmetic damage, such as scratches, cracks or wears and tear or to inability to meet the performance stated here or to abuse, unauthorised maintenance or any conditions, malfunctions or damage not resulting from defects in material or workmanship.
e. The Q1 One-Year Limited Warranty is a voluntary manufacturer's warranty. It provides rights separate to rights provided by consumer law. You have the right to choose whether to claim service under the Q1 One-Year Limited Warranty or under consumer law rights.
DELIVERY AND RETURNS
DELIVERY TO UK & EU
See below for information about iLB Q1 Smart Tail Light delivery & returns options in your country.
UK Domestic Standard Delivery: Free
- We aim to despatch all orders within 1-2 working days
- Delivery via 1st Class Royal Mail Service, Signature Required
- Royal Mail aim to deliver the next working day
EU International Standard Delivery: Free
- We aim to despatch all orders within 1-2 working days
- Delivery via Royal Mail International Tracked & Signed Service
- Royal Mail aim to deliver within 3-5 working days
RETURNS
In the unlikely event that you should experience a problem, please visit Tech Support to be advised a course of action. If this does not fix the problem, it may be neccessary to get in touch to return your Q1 for repair within the 12 month warranty.
Returns can be made to our UK registered PO Box provided via our Contact Page.
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